FREQUENTLY ASKED QUESTIONS
What is ‘Home Care’ Vs ‘Home Health Care’?
Are your home care services covered through Medicare, Medicaid, or private insurance?
Medicare and Medicaid do not cover our services, as we are private pay only. If you are seeking services that can be funded by Medicare or Medicaid, we suggest you refer to Medicare.gov and Medicaid.gov for more information. We do accept Long Term care insurance that has a provision for home care. Some long-term care insurance policies will pay for our services. If you have a long-term care policy, we will assist you with the proper documentation to submit claims for your reimbursement; however, we require payment at the time services are invoiced.
Do you have to sign a contract agreeing to services for a specific length of time?
No. The only thing you agree to is: (1) not to hire our caregivers privately, (2) to pay your bill. While we do require a deposit to begin services, this deposit is refundable on your final invoice. We do not require that you commit to using our service for any specific length of time.
Who pays the caregiver?
We take care of all billing, payroll, employee/employer taxes, and liability insurance, bonding and administrative/scheduling responsibilities for you. You do not have to worry about paying extra taxes, or reporting employment information to local, state and federal agencies. Every caregiver is an employee of Living Well Senior Care, LLC.
Are your caregivers insured and bonded?
Are your caregivers drug tested?
Yes. They are randomly drug tested.
What happens if a client or family does not like the caregiver?
If a client or family is not satisfied with our choice of caregiver, we will assign a new caregiver to the client.
Do you perform a home safety check to ensure there are no obstacles that might injure the client?
Yes, a home check to ensure safety is included in the care plan.
Are the caregivers your employees or contractors?
Our caregiver/companions are employees. Unlike some In-Home care agencies, we are not a “sitter-finding” service. We do not use third party contractors. Each caregiver is fully employed and insured by Living Well Senior Care. By paying the agency instead of the individual caregiver, you will not be responsible for paying employee taxes at the end of the year. We handle these issues for all our employees.
What if I find and hire a caregiver on my own, what is my exposure?
Can you care for someone in a facility (hospital, nursing home, or assisted living)?
Yes. We provide services anywhere you call home.
Are there any minimums?
No. We can provide care for 1 hour or for 24 hours 7 days a week. You decide. Your cost of care will vary depending on your specific needs.
How do I get started?
What Can I expect when I call?
Click this link for details on “what to expect when you call”